Last updated 12.04.21
1) We have robust quality control procedures in place to ensure that our hair extensions and all other products we sell, are produced, packaged and then sent to you in excellent condition.
2) You may return your purchased items back to us for a full refund as long as the products are returned unused, unopened and in their original packaging with any security tags/seals still intact.
3a) To return your unwanted items, please email us within 14 days of you receiving your order at firstname.lastname@example.org so we can authorise your return. Once your return is authorised, you have have a further 14 days to return your unwanted items back to us.
3b) When returning your items, please complete and enclose a returns note with the package. You can download and print a returns note by clicking this link. Without the returns note, we are unable to process your return.
3c) In the event you are unable to download and print a returns note, you can write a returns note which must include as a minimum, your order number and a list of the items you are returning.
4) Your refund will be processed and refunded back to the original payment method within 14 calendar days after you have returned the goods to us, subject to satisfactory quality checks to ensure the integrity of the returned items.
5)Items that are returned as damaged/faulty will undergo ‘inspection’ before any decision is made regarding exchange/refund. Please allow up to 14 days from your return date for a resolution.
6) Return delivery charges are not refundable unless the reason for your return is due to faulty/damaged items. If this is the case, please email us proof of your returns postage costs to email@example.com, in order to be reimbursed.
a) Returns postage refunds will be processed by Paypal or BACS transfer only.
7) For reasons of health and hygiene, hair extensions are not returnable and not eligible for a refund under any circumstances once the packaging/security seals have been removed or tampered with and or if there are any signs of usage.
8) We reserve the right to change/amend this returns policy at our discretion at any time and without prior notice.
9) Placing orders with us is your acceptance of this returns policy.